Do You Ever Feel Like You’re Living Out the Movie “Groundhog Day” at Your Church?
Is It Time for an “Orange Revolution” in Your Organization?
If You Want to Be a Coach, You’d Better Have a Whistle
Boundaries for Leaders: Results, Relationships, and being Ridiculously in Charge
Don’t Let a Steep Learning Curve Become a Cliff
How You Say Good Bye is as Important as How You Say Hello
Happy Birthday, America
The Most Important Two Feet in Your Guest Experience
Create a Culture of Extreme Guest Experience Focus
Where Does Your Guest Experience Start?
Welcome to the revolution.
Enter the whistle.
Now that’s a goodbye!
How do you tell your Guests goodbye?
Grateful for the boldness, convictions, and wisdom of those men and women with a dream of liberty.
How does that make you feel?
What are you waiting for?
So where does your Guest Experience actually begin?